847TECHS.com                                                                                 847.961.0700

Residential Services/Home User Computer Support

At the very least, residential computer users like you are facing Internet privacy challenges that can compromise your ability to enjoy your computer. More seriously, your identity and financial records are at risk.
    We are sensitive to the fact that the general public, overwhelmed with buzz words and scary virus warnings, don't really understanding what they mean or how to protect themselves.

     Between SPAM, pop-up windows and slow computer performance, it is easy to feel lost and frustrated. Too often, users get so frustrated, that throwing out the old computer and starting fresh with a new one seems to be the best available solution. This is a common and understandable resolution. The problem is that it would not be long before you are back in the same position again.

    When it comes to the Internet, our society is in the midst of a tremendous learning curve. We work to educate you through this period, empowering you to take back your computing independence. At the conclusion of your first support session, you will have the tools and the knowledge necessary to maintain your own Internet privacy thereafter.

    Remote Computer Support is changing the face of computer support as we know it today. With 847Techs you always receive computer support in the comfort of your own home. More often than not, remotely, which means that you don't have to move your computer, and no service people have to enter your home. Certain circumstances do exist that will require a computer to come back to the office. In this case, the 847Techs technician will unhook the cables and set it back up for you when it is done.

Residential Services we provide:

·         Software installation and removal

·         Spyware and virus removal and prevention

·         Hardware upgrades and replacements

·         Internet security auditing and configuration

·         Application of updates and patches

Complete System Overhaul - Requires Pick-Up & Delivery of your computer.
Travel charges apply.

·         Home and home office networking

·         Personal computer training both remotely and onsite

·         Virtually, anything computer related.

If you do not see it on the list, it doesn't mean that we can't help you. Just give us a call.

...as a quick note

We will install software designed to both clean your computer of malware, and to maintain its proper function long after your Service has been performed.

Per Incident Billing

·         Remote Support at $35 per half hour

·         On-site Support at $45 per hour plus:
$30 for travel time

 We offer one support package that has been a customer favorite. This option is ideal for first time callers who are experiencing significant computer problems.

Cleanup Package:

Our Complete Cleanup Package:

This option is ideal for first time callers who are experiencing significant computer problems.

An initial service offering that can remedy most of your performance issues and effectively minimize the need for repeat calls and frustrations.

·         Malware Disposal including:

Virus, Trojan, Dialer and general Parasite Removal

·         Installation and Uninstallation of Programs including:

Old Versions, Duplicates, Damaged Applications, and Orphaned Files

Anti-Virus, Spam Blocking, and Parasite Handling Solutions

·         Official Windows Updates, Hot Fixes, Security Patches and Service Packs

·         Guidance involving Hard Disk Scanning, Defragmentation and Scheduling

·         Internet, Email and Network Connectivity issues

·         Peripheral Hardware Support including Software and Driver Installation for:

Printers, Scanners, Digital Cameras, External Drives, and I/O Support for

Keyboard/Mouse/Video/Trackball/Graphic Pad/Touch Pad etc.

·         Call about our Residential Support Service solutions.

* 56kb and slower dial-up connections necessitate In-House Servicing or Pick-Up & Delivery